Privacy Policy

Last updated: May 26, 2025

Love Your Neighbor ("LYN", "we", "us", or "our") operates the LYN and LYN Pro mobile applications (the "Apps"). This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Apps.

Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number when you create an account
• Profile information such as your photo and service details
• Location information when you use location-based features
• Payment information processed securely through our payment provider
• Communications between service providers and homeowners
• Job details, estimates, invoices, and related service records

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Apps
• Connect homeowners with service providers
• Process payments and send related information
• Send notifications about jobs, messages, and account activity
• Respond to your comments and questions
• Monitor and analyze usage patterns to improve the user experience

Location Information

We collect location data to help connect you with nearby service providers or homeowners. Location data is only collected when you are actively using the App and have granted permission.

Sharing of Information

We do not sell your personal information. We may share your information with:

• Other users as necessary to provide the service (e.g., your name and contact information with a matched service provider or homeowner)
• Service providers who assist us in operating our platform
• Law enforcement or other parties when required by law

Data Security

We use industry-standard security measures to protect your information. All data is stored using Google Firebase, which provides enterprise-grade security and encryption.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

Children's Privacy

Our Apps are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your Rights

You may access, update, or delete your personal information through the App settings or by contacting us. You may also opt out of certain communications.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Love Your Neighbor
Email: support@loveyourneighbor.biz

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.